Terms of Service
This English version is a translation provided for convenience. The Thai version is the official version; in the event of any discrepancy or inconsistency between the two, the Thai version shall prevail.
1. Acceptance of these terms
By signing up for or using HomeHQ, you and the organization you represent agree to these Terms and to our Privacy Policy.
2. The service
HomeHQ is a 3D virtual office with attendance, leave, chat, announcements and HR features for organizations. The features available depend on your plan, as shown on our pricing page. Features marked “coming soon” are not part of the service until they are released.
3. Accounts and security
- You must provide accurate information and keep your password confidential. You are responsible for all activity under your account.
- Organization administrators decide who may join the organization and what level of access each person has.
- If you suspect unauthorized use of your account, change your password, sign out of all devices and notify us.
4. Free trial
New organizations may try the Enterprise plan free of charge for 30 days, with no credit card required. When the trial ends, choose a paid plan, or continue on the Free plan if you meet its criteria. All of your data is retained.
5. Pricing, payment and renewal
- Prices are those shown on the pricing page on the date of payment, based on the number of users and the billing cycle (monthly / yearly).
- Payment is made via PromptPay QR. A plan is activated once the system has verified the payment. There are no automatic charges; you renew by paying for a new billing cycle.
- When a plan expires, there is a 3-day grace period, after which the system locks access until the plan is renewed. Your data is not deleted.
- Organizations may request a temporary extension, which we consider on a case-by-case basis.
6. Refunds
Fees paid are not refundable on a pro-rata daily basis for any unused part of a billing cycle, unless we are unable to provide the service as agreed or a refund is required by law. If you paid an incorrect amount or paid twice, please contact us.
7. Customer organization data
- Data that an organization puts into the service belongs to that organization. We process it only to provide the service in accordance with the organization’s instructions and our Privacy Policy.
- As the employer, the customer organization is responsible for informing its employees about the data collected (such as attendance, online status and leave) and for having a lawful basis under the PDPA.
- Administrators can export HR data to Excel at any time, and organization owners can delete the organization together with all of its data themselves on the settings page.
8. Prohibited use
- Publishing content that is unlawful, infringes the rights of others, harasses others, or impersonates another person
- Attempting to break into the system, testing for vulnerabilities without permission, sending malware, or placing an abnormal load on the system
- Modifying, reverse-engineering or reselling the service without our prior written permission
9. Public demo
The demo on our website is a public space shared by many visitors. Do not enter real personal data. Demo data is reset to its default state every 6 hours, and the microphone, camera and image uploads are disabled.
10. Service availability
We strive to keep the service available at all times, but there may be periods of maintenance or disruption. A service level agreement (SLA) is provided only under an Enterprise plan contract.
11. Intellectual property
The HomeHQ software, design and marks belong to us. You are granted a right to use the service according to your plan for as long as you use the service.
12. Limitation of liability
To the extent permitted by law, our total liability to a customer organization shall not exceed the fees paid by that organization in the 3 months before the event giving rise to the claim, and we are not liable for indirect damages, such as loss of profits.
13. Suspension and termination
We may suspend accounts or organizations that breach these Terms or have overdue payments. Customer organizations may stop using the service at any time by deleting the organization on the settings page.
14. Changes to these terms
If we make material changes, we will notify you through the website and the app before they take effect. Continued use of the service after that time constitutes acceptance of the new Terms.
15. Governing law
These Terms are governed by the laws of Thailand, and the Thai courts shall have jurisdiction over any dispute.
16. Contact us
Email homehq817@gmail.com · phone 098-309-0252